You can cancel your order within the first 14 days of placing the order and a full refund will be given.

We can repair most items, but please email with details before sending items back. When the repair is received we will let you know the if there is a cost and what it is possible to do.
Please ensure that all garments are returned in a clean condition with any rubber dressing washed off as this can prevent repairs.

We make every effort to ensure customer satisfaction, however if the items you receive are found to be damaged in transit, defective, or unwanted, these should be returned to us within 14 days for replacement or refund as long as they are unused and undamaged.

Items will be inspected within 2-3 days and refunds made within 5-8 days.
Please email us to make us aware of your intentions.
Postage costs paid by you will be refunded up to the amount of standard shipping. Shipping upgrades will not be refunded.

We regret CUSTOM and MADE TO MEASURE products are non- returnable and non-refundable.

Please email to let us know about your intention to return an item before sending the item.

WetHot goods are sent in plain packages with no reference to either WetHot or the specific contents on the outside packaging.
Customs declarations do require some identification of contents and we will use general categories such as ‘Theatre Mask’ for Hoods or ‘Clothing’ for other items.
We generally ship using Royal Mail ‘special delivery’ for UK domestic orders, and Royal Mail ‘International tracked’ for EU and worldwide orders, also UPS, Fed EX, or another carrier would be available for an extra charge.
We would point out that tracking can vary greatly and that a ‘sole’ carrier like UPS or Fed Ex will provide much better tracking service than international shipping by Royal Mail. Customs can also delay shipments and at times like Christmas these delays can be considerable. Depending on the country, the recipient may incur Customs Duties/taxation on imported goods, which are the responsibility of the customer ordering the item.

We accept payment through PayPal, Direct Money Transfer, and Cheque (UK only) and all prices are quoted in Pounds Sterling £ unless requested otherwise; we reserve the right to change listed prices without notice.

Regarding postage, we send all packages “plain wrapped, by signed for service” and email customers with tracking/ID number and details of when to expect delivery.

We operate a policy in accordance with “EU distance selling directive” and UK Trading Standards. For “stock” items we offer a 14 day return policy – provided that the items are returned as “new” – with options for replacement and refund (excluding postage). Please contact us ASAP when making a return.

Exceptions – “Goods made to customer’s specifications”

We do request that customers provide accurate measurements (inches or cms) with details of the required fitting, and we will always be willing to make alterations should they be necessary.

Please examine the goods carefully on arrival and contact us if anything is not in accordance with your requests. Our main concern is to ensure “customer satisfsaction” and we will provide a follow-up service, doing our best to meet any customer concerns.

WetHot goods are sent in plain packages with no reference to either WetHot or the specific contents on the outside packaging.
Customs declarations do require some identification of contents and we will use general categories such as ‘Theatre Mask’ for Hoods or ‘Clothing’ for other items.
We generally ship using Royal Mail ‘special delivery’ for UK domestic orders, and Royal Mail ‘International tracked’ for EU and worldwide orders, also UPS, Fed EX, or another carrier would be available for an extra charge.
We would point out that tracking can vary greatly and that a ‘sole’ carrier like UPS or Fed Ex will provide much better tracking service than international shipping by Royal Mail. Customs can also delay shipments and at times like Christmas these delays can be considerable. Depending on the country, the recipient may incur Customs Duties/taxation on imported goods, which are the responsibility of the customer ordering the item.

When you visit WetHot, we use “cookies” to enable you to access the WetHot site quickly and easily. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer.
You have the option to accept or decline cookies.

When you send email or other communication to WetHot, we may retain those communications in order to process your enquiries and to improve our services. We do not hold a data base of customer details, though we do retain in our written records details of past orders.

goods are sent in plain packages with no reference to either WetHot or the specific contents on the outside packaging.
Customs declarations do require some identification of contents and we will use general categories such as ‘Theatre Mask’ for Hoods or ‘Clothing’ for other items.
We generally ship using Royal Mail ‘special delivery’ for UK domestic orders, and Royal Mail ‘International tracked’ for EU and worldwide orders, also UPS, Fed EX, or another carrier would be available for an extra charge.
We would point out that tracking can vary greatly and that a ‘sole’ carrier like UPS or Fed Ex will provide much better tracking service than international shipping by Royal Mail. Customs can also delay shipments and at times like Christmas these delays can be considerable. Depending on the country, the recipient may incur Customs Duties/taxation on imported goods, which are the responsibility of the customer ordering the item.